Back to all

Orland Park Customer Detective Work

June 14, 2018

One might say the most challenging part of being an automotive service technician at Tuffy TIre & Auto Service Center Orland Park is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Tuffy TIre & Auto Service Center Orland Park introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy TIre & Auto Service Center Orland Park and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Tuffy TIre & Auto Service Center Orland Park know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Tuffy TIre & Auto Service Center Orland Park
7900 W. 159th St.
Orland Park, Illinois 60462
708-444-2966

Need Service?

Request a Quote

More articles from Tuffy Orland Park

Let Tuffy TIre & Auto Service Center Orland Park Help You Extend the Life of Your Car

March 30, 2025

If you haven't shopped in the Orland Park area for a new vehicle recently, you're likely to experience some sticker shock. It seems everything is costing more these days. And when you consider the price of auto financing in Orland Park, and insurance, the idea of hanging on to your old vehicle fo... More

Shifty Letters PRNDL (Transmission)

March 23, 2025

You probably figured out those shifty letters. They're what you see on your automatic transmission shifter and stand for Park, Reverse, Neutral, Drive and Low. Your automatic transmission is one of the great automotive inventions; here are some ways you can keep yours working well. Maintain you... More

U and your U-Joints (Lubricate U-Joints)

March 16, 2025

If your vehicles power goes to the rear wheels, then you have something called U-joints in the drivetrain. U-joints are connectors that allow the rotating power from your vehicles engine to deliver its power through a driveshaft to make the rear wheels rotate. You need U-joints because the surfa... More